Delivering 99.99% Uptime Under a Managed Cloud SLA for a D2C Retailer
A fast-growing D2C e-commerce brand handling 100K+ daily orders
99.99%
Uptime achieved
10x
Traffic spike handled
<15 min
Incident response time
0
CTO on-call hours
The Challenge
The client had migrated to AWS but had no dedicated operations team. Black Friday traffic spikes caused outages, patching was months behind, cloud costs were unpredictable, and there was no incident response process — the CTO was the on-call person for everything.
Our Solution
Maxora onboarded the client onto our Managed Cloud Operations service: we set up 24/7 monitoring with CloudWatch + PagerDuty, implemented auto-scaling policies for traffic spikes, established a monthly patching cadence, deployed cloud security posture management (CSPM), and created detailed runbooks for every critical system.
The Result
Uptime improved from 99.5% to 99.99% over 12 months. The client's Black Friday event ran flawlessly with auto-scaling handling a 10x traffic spike. Cloud costs became predictable with monthly FinOps reporting, and the CTO was removed from the on-call rotation entirely.